Refund policy
100% Satisfaction Guarantee on Every Order
At Zarban, we are committed to delivering premium-quality grooming products. If you are not satisfied with your purchase, we’re here to help.
🔁 Returns
You may request a return under the following conditions:
- The product is damaged, defective, or leaked
- You received the wrong item
- The product is unused and in original packaging
📌 Return request must be made within 3 days of delivery
To initiate a return, contact us at:
📧zarban.pk@gmail.com
🚫 Non-Returnable Items
We do not accept returns for:
- Used or opened products
- Change of mind after delivery
- Minor packaging damage (that does not affect product quality)
💰 Refunds
Once your return is received and inspected:
- If approved, your refund will be processed within 5–7 working days
- Refunds are issued via:
- Bank Transfer / EasyPaisa / JazzCash
📌 Delivery charges are non-refundable
🔄 Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect product received
📦 Order Cancellation
- Orders can be cancelled before dispatch only
- Once shipped, cancellation is not possible
⚠️ Important Notes
- Please record a video while opening the parcel as proof in case of damage claims.
📞 Contact Us
For any questions or support:
📧 Email: zarban.pk@gmail.com